Support

Need help with ReturnSense, billing, setup, or data sync? Reach out and we'll get back to you.

What to include

• Your store domain
• The page or workflow you were using
• A screenshot or short description of the issue
• Any recent billing, sync, or access changes

Common setup notes

• ReturnSense needs Shopify order access to sync refund analytics.
• A view longer than Shopify's default order window requires read_all_orders approval.
• Weekly digest emails require configured recipients in the Monitoring screen.

Response

Support requests are handled by email. For urgent billing or access problems, include "Urgent" in the subject line.